Five9 is a pioneer and leading provider of cloud software for contact centers. Since the company’s inception, it has exclusively focused on delivering its platform in the cloud and disrupting a significantly large market by replacing legacy on-premise contact center systems.
The Five9 solution delivers everything needed to connect customers to agents in the channels customers prefer, whether it is via phone, web chat, email, mobile apps, or social media. Five9 provides a full end-to-end solution with sophisticated management applications such as: supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integrations.
“We are very excited to partner with Five9,” said Mark Ritchie, President of Advantel Networks. “Five9’s next generation cloud contact center technology will greatly enhance our ability to deliver the best cloud solutions in the industry to our customers.”
Wendell Black, VP of Global Channels at Five9 had this to say: “We are delighted to have Advantel join the Five9 partner community. Advantel has a long history of delivering enterprise contact center solutions with a focus on execution and customer experience. Their focus and breadth of knowledge will enable them to deliver a world class Five9 experience to the marketplace.”