RingCentral’s communications solution empowers Belly’s workforce nationwide
San Mateo, Calif. – June 16, 2014 – RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business phone systems, is pleased to announce that Belly, a leading marketing system for small businesses, has adopted RingCentral’s cloud phone solution. In the Fall of 2013, Belly chose RingCentral Office to enable its workforce of more than 100 employees with a simple, easy-to-use phone system.
Prior to RingCentral, Belly used an older communications system they felt lacked a number of capabilities needed for business; for example, sales representatives were not able to access their call logs. With RingCentral, representatives can better track where customers are in the pipeline and when they need to reconnect. The result is a more organized and fruitful sales process.
“We are able to interact more efficiently with our merchants and members, and our employees are empowered to manage their preferences independently,” said Adam Svoboda, Purchasing Associate at Belly. “As our business keeps adapting and growing, our company phone solution can scale along with it.”
RingCentral is also user friendly, enabling Belly employees to quickly adopt the system and use it for their individual needs. The system requires very little IT intervention, so employees can easily navigate the system and select their desired settings without interrupting workflow.
By making the switch to RingCentral, Belly employees can now use a number of cloud-based communication features to optimize efficiency. RingCentral enables Belly merchants to reach company employees anywhere at anytime. Belly currently works with more than 7,000 merchants across the country and has more than three million members nationwide. Now, when customers call Belly, they are directed to the correct person and department based on time of day. Consequently, the company is able to provide the best possible service to its merchants and members.
“We have remote employees, like our community managers, who are dispersed amongst five cities. Now they never have to miss a call because they can use their business identity on the RingCentral app,” continued Svoboda. “Our CEO also uses the softphone feature in place of a Bluetooth device to stay connected while on the road and away from his desk.”