Allows Businesses to Benefit from UC Features to Meet Growing Demands in the Workforce
RYE BROOK, N.Y.–March 22, 2017–Broadview Networks®, a leader in cloud-based unified communications (UC) and information technology services, has been recognized by the Stevie® Awards for Sales & Customer Service for the ninth consecutive year. This year it was awarded a bronze Stevie® Award in the New Product or Service of the Year-Software-IT Service Management Solution category for its OfficeSuite® Readiness Tool, a bronze award in the Innovation of the Year-Business Service Industries category for its OfficeSuite Order Wizard and another bronze award in the App & Mobile Website-Business category for its MyOfficeSuite.
“Broadview is dedicated to creating and supporting solutions that truly benefit our customers,” said Louis Sommi, Broadview’s Vice President of Product Management. “We are proud to be able to support businesses, even before the installation of our unified communications solution, through its growth and need to meet the communication and collaboration expectations of the workforce. With products like the OfficeSuite Readiness Tool, OfficeSuite Order Wizard and MyOfficeSuite, employees become more accessible and communicating becomes effortless.”
Long-duration VoIP testing is rarely provided, but it is the only true way to confirm if a site is ready for a hosted phone system and to identify any issues that could cause network disruptions. Broadview’s advanced OfficeSuite® Readiness Tool measures a wide range of attributes critical to supporting VoIP and other real-time traffic, such as voice quality and media, and also identifies performance issues that can’t be seen with passive solutions. The OfficeSuite® Readiness Tool delivers an industry standard for determining voice quality and even includes a guide to the interpretation of reports and recommended corrective actions.
Once a business’ site is ready, getting an all-inclusive cloud phone system up and running can be tedious, time consuming and costly. Broadview is leading the industry by improving the customer experience and making the adoption of its cloud-based UC solution, OfficeSuite UC™, faster and easier. Broadview’s OfficeSuite UC™ Order Wizard, a centralized online system, allows for collaboration between customers, its technology partners and Broadview to quickly and efficiently install the new system. With the Order Wizard, order deployments are accelerated by centralizing and automating data collection and provisioning.
MyOfficeSuite centralizes business communications and hosted services into one user-friendly site that accommodates the mobile employee by extending beyond the desktop browser and into smartphones, tablets and other applications. Through MyOfficeSuite, employees are provided with direct access to all the features and services of OfficeSuite UC™, empowering both administrators and employees and streamlining business operations, reducing dependency on IT staff and enhancing business continuity and customer service. With MyOfficeSuite’s intuitive design, employees can instantly work with peers from anywhere through company-wide chat, start a video conference with OfficeSuite HD Meeting™ and even launch calls.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition.