PHOENIX, AZ – Oct 25, 2017 – Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today reported on the success of EB360 Cloud Contact Center, which is based on Enghouse Interactive’s Contact Center: Service Provider (CCSP).
EB360 is a new division of EarthBend, LLC, and the brainchild of forward-thinking executives on a mission to provide white-labeled, cloud-based solutions that are quick and easy-to-deploy, both directly and through a Value Added Reseller (VAR) network. Leadership selected CCSP, a multi-tenant platform, for its unique ability to support EB360’s dual approach go-to-market strategy of delivering contact center as-a-service (CCaaS) to both channel partners and direct customers.
As detailed in a recent case study, CCSP has delivered significant, quantifiable returns. Using CCSP’s Provisioning Portal, a self-service administration tool for tenant provisioning and management, EB360 has reduced the time to onboard new customers from an average of 6-8 hours, to 45 minutes per tenant, resulting in significant cost savings for EB360, its partners and end-users.
“By partnering with Enghouse Interactive, we are able to execute a multi-tiered go-to-market strategy,” said EarthBend President and CEO, Rob Beyer. “CCSP’s robust functionality and platform flexibility distinguishes EB360 Cloud Contact Center as a solution that caters to small and mid-sized businesses, and meets an increasing demand for affordable, scalable, omni-channel contact center.
“Our contact center needs vary based on the demand of our customers,” said Drew Sears, Contact Center Manager at PharmMD. “EarthBend’s Cloud Contact Center provides the flexibility we need to scale up or down based on our business needs and staffing requirements.”
EB360 virtualizes the contact center without depending on infrastructure deployed on-site or requiring third-party public infrastructure, offering a single point of contact for customer support. Hosted in its software-defined data centers (SDDC), EB360 Cloud Contact Center brings the benefit of business continuity, characterized by the resilience, performance, and efficiency expected of a tier-1 cloud service.
“EarthBend has established a well-deserved reputation as one of the industry’s most respected solutions providers, which is clearly reflected in EB360’s customer-first approach,” said Jacki Tessmer, Vice President for Service Provider and Cloud Strategy, Enghouse Interactive. “It is a privilege to partner with an organization that is dedicated to innovation and customer experience.”
“With Enghouse Interactive behind us, we are answering the call from organizations that need agility, reliability, and the affordability and flexibility of as-a-service consumption and subscription-based pricing,” added Beyer. “Businesses can now focus on their customers’ experience and not on upfront capital expenditures nor the complexity of operating on-premises, legacy infrastructure and contact center technology.”
Access to the full case study is available on the Enghouse Interactive website.