As part of the UC Multi-Level Intelligence Solution announced earlier this year, the UC Analytics enhancement measures round-trip network performance between any two devices that support the TWAMP protocol. TWAMP equips service providers with actionable intelligence through key performance indicators such as jitter, latency, and packet loss. By adding time stamps to endpoint measurements, greater accuracy and accounting for processing and network delays is achieved.
With TWAMP deployed on EdgeMarc Intelligent Edges and Polycom UC Endpoints, providers can create a test “stream” that emulates the data stream that is experiencing a defect. The holistic view of how packets are being handled is instrumental in shaping a superior customer experience by providing opportunities for:
- Real-time troubleshooting to quickly diagnose issues such as low voice quality scores or a malfunctioning Busy Lamp Field on the UC endpoint.
- Scheduled measurements to ensure continuous high quality service level management.
- Measurements for triggers or events like low MOS threshold, deregistration of a certain percentage of UC endpoints over a specified period, or unresponsive UC endpoints to application layer control messages.
“The certification of the TWAMP functionality in the Edgewater Networks QuickConnect Interoperability Lab validates the seamless integration between Edgewater Networks and Polycom to provide a best-of-breed UC Analytics solution,” said Jennifer Kidd, VP of Business Development for Edgewater Networks. “As we continue to witness the depth and breadth of UC analytics growth, providers must have a way to capture and process that information to proactively identify and remediate issues on the customer LAN.”
As Edgewater and Polycom continue to collaborate with the common goal of improved UC Analytics, continued API development and integrations will be performed to realize the combined technology strengths of the two companies. Going forward, service providers can expect TWAMP data to be transmitted directly into Edgewater Networks’ EdgeView Service Control Center for centralized management and control of UC deployments.
Edgewater Networks’ EdgeMarc Intelligent Edge sits between the service provider network and the customer premise to passively and actively probe the network for intelligence collection that can improve the customer experience. In conjunction with the EdgeView Service Control Center, providers have Network Edge Orchestration, a powerful UC ecosystem toolkit. Connected with Polycom UC Endpoints, providers have an end-to-end view with the ability to remotely monitor, configure, and troubleshoot.
Edgewater Networks will be available to discuss this announcement with partners, customers, and attendees at booth E4 of the BroadSoft Connections 2017 user conference, which takes place October 22-25 at the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, AZ. To schedule a meeting in advance to speak with an expert, click here.
To learn more, please visit www.edgewaternetworks.com.