Genesys PureCloud Expands Voice Options Around the Globe

SAN FRANCISCO,  Feb. 14, 2018 -- Genesys® ( www.genesys.com), the global leader in  omnichannel customer experience and  contact center solutions, is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys  PureCloud® platform. With a newly increased global footprint of its internet-based telephony service, PureCloud Voice, and the introduction of a cloud-based Bring Your Own Carrier (BYOC) option, Genesys is giving customers unmatched flexibility and control when designing their communications ecosystem.

Genesys  PureCloud Voice officially launched in the UK today giving local businesses the option to deploy a 100 percent cloud-based voice solution with just an internet connection. The affordability of the solution's usage-based billing and the ease of working with just one vendor makes PureCloud Voice ideal for businesses that demand maximum simplicity. PureCloud Voice is also expected to launch in  the Netherlands,  France and  Ireland by the end of the first quarter. In addition, the company intends to roll out extended availability to more than 15 other new markets in 2018, including countries throughout the  Europe and  Asia Pacific regions. First made available in  the United States and  Canada in 2016, PureCloud Voice supported nearly 200 million minutes of voice calls for North American businesses last year alone and is on pace to far exceed that number this year. "Whether through PureCloud Voice or partnering with a carrier, now PureCloud gives customers even more options and control to help businesses deploy the telephony strategy of their choice," said  Olivier Jouve, executive vice president of PureCloud. "Combined with a  proven ROI nearing 600 percent* in three years and payback in less than three months, it's easy to make the business case for PureCloud." Further, Genesys is expanding customers' possibilities for telephony deployments with the new  PureCloud BYOC cloud offering. This augments the existing carrier option by adding a complete cloud approach. BYOC allows businesses to maintain strategic carrier relationships or the flexibility to switch vendors when needed. It can also help businesses avoid expensive international dialing rates and simplify global deployments by eliminating physical management and equipment maintenance requirements. BYOC makes it possible for customers to integrate with any compatible carrier using PureCloud Media Tier resources, which handle all aspects of media processing, including managing phones and calls. Whether using PureCloud Voice or BYOC, the  Purecloud WebRTC phone completes the zero-hardware approach. Enabled with only an internet connection, it significantly streamlines management. Genesys customers will benefit from the high availability and auto-scalability of the PureCloud platform to meet call volume demands. Launched globally in 2015, the  PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is easy to use and quick to deploy. A true cloud offering based on microservices architecture, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organizations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact(TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More at  genesys.com.