In an extensive conversion from premises based telephony to a cloud solution for the headquarters and retail locations of a nationwide hamburger restaurant chain with over 500 locations in the United States and Canada, GLOBALINX paired its hosted PBX service with its GLOBALINX UC. The company’s unified communication tool, GLOBALINX UC improves employee communications, reduces total of cost ownership, and enables the business to efficiently scale as business needs change.
The conversion, which was the largest unified communications implementation for GLOBALINX, and one of the most comprehensive UC offer for its partner BroadSoft, included almost 300 GLOBALINX UC seats, over 1400 DIDs, 20 SIP Trunks, and several toll-free numbers and other ancillary services. The solution is interconnected nationwide over an MPLS (multi-protocol label switching) network. Key features of the solution include full presence, device mobility, instant messaging, voice mail, call forwarding, unlimited local and domestic calling, traffic overflow protection, and full service redundancy.
GLOBALINX’s Michael Machonkin, VP of Business Development said “The successful design of this large-scale unified communications solution resulted from close collaboration with our channel partners and the end-customer. The final implementation has already shown improvements in communications between headquarters and the nationally dispersed restaurants.”
Leslie Ferry, BroadSoft’s Vice President of Marketing added, “We are thrilled to combine our broad-range of unified communications services with GLOBALINX’s knowledge and experience to enhance the productivity of this restaurant chains’ employees, ensuring they efficiently communicate to deliver a superior customer experience.”
For more information on GLOBALINX products and services and how they can benefit your business or client, please visit www.globalinx.com/agent.