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Masergy Takes Silver for Customer Service Department of the Year

Stevie Awards Spotlights Company’s Cyber Security Support Excellence

DALLAS, TX–(Marketwired – Mar 16, 2016) – Masergy Communications Inc. today announced its Security Control Center and customer support has been awarded the Silver prize in the 2016 Stevie® Awards for Sales and Customer Service Excellence.

The Stevie Awards are an international competition recognizing excellence in disciplines that are crucial to business success with more than 2,100 nominations this year from a wide cross section of industries.

The expertise and responsiveness of Masergy’s cyber security professionals captured the Silver Award for Sales and Customer Service. Judges deemed the company’s Unified Enterprise Security (UES) managed security service, which continuously monitors customer networks for potential security breaches, worthy of high praise. Masergy’s Net Promoter Score of 66% for customer satisfaction was also a determining factor in the recognition.

“For two consecutive years, our customer service has captured top Stevie Award attention,” said Craig D’Abreo, VP of Security Operations, Masergy. “We continue to set high standards for customer service and are proud that our security team continues to be recognized among the industry’s best.”

“The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation,” said Michael Gallagher, president and founder of the Stevie Awards.

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