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New Customized Features Reduce Complexity for IT Professionals

Dallas  May 10, 2016  Masergy Communications Inc. today announced the addition of powerful service management capabilities to its UCaaS Analyst performance monitoring portal. UCaaS Analyst now includes a consolidated view of user profiles and service inventory reports. IT professionals have a detailed view of user types, the services and devices they are using and profile status.

The new features and service enhancements are available on-demand to provide real-time call management. New features also include user-customizable dashboards with:

  • Improved data visualizations
  • Ability to view support tickets
  • Access to invoices

“Based on customer demand, Masergy is taking the complexity out of the management of business communications by simplifying access and control,” said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. “These new features are part of our UCaaS evolution to provide customers on-demand visibility into their critical communications and collaboration resources.”

The award-winning UCaaS Analyst is integrated into Masergy’s Intelligent Service Control (ISC), delivered from the cloud. It is free-of-charge to all Masergy UCaaS customers, allowing them to view information on their account, increase bandwidth on demand, set quality control levels and monitor service use.

Masergy’s Global UCaaS solutions have received numerous industry awards, including:

  • INTERNET TELEPHONY magazine’s 2015 Unified Communications Excellence Award
  • TMC’s 2015 Communications Solutions Product of the Year Award for UCaaS Analyst
  • 2015 INTERNET TELEPHONY Product of the Year for UCaaS

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