With functionality including click-to-dial, call analytics and call recording, ContactWorld for Sales will add an extra layer of efficiency to Engage2Excel’s sales organisation and improve overall team dynamics. Following challenges with previous partners, Engage2Excel decided to contract NewVoiceMedia for a more capable and intuitive solution.
“Other solutions we’ve tried in the past were clumsy to navigate and provided little support for our sales team”, said Jay Poole, Engage2Excel business development programme manager. “We needed something that would be easy to onboard and that would provide our team with necessary data for training, quality control and improved efficiency. We believe NewVoiceMedia offers everything we need”.
NewVoiceMedia provides a simple interface, built into Salesforce, which enables better, data-rich engagement with customers. The innate Salesforce environment is easy to navigate and the reporting dashboards are customisable, able to aggregate data from calls and other Salesforce sources for more informed customer interactions.
Jonathan Gale, CEO of NewVoiceMedia, said, “We are excited to partner with Engage2Excel and provide a top quality solution for its sales team. ContactWorld is an agile cloud customer contact platform, which will allow the company’s sales team to do more than call potential leads – they will be able to forge stronger relationships by incorporating existing prospect data and preferences with quick and easy calling and call analysis. As Engage2Excel’s team grows and expands, ContactWorld will provide the necessary tools – such as call recording, call optimisation data and team leaderboards – to train, onboard and scale”.
More at www.newvoicemedia.com