Brazil’s leading telecommunications provider, Oi leverages Genband’s Session Border Controllers (SBCs) to lower costs and improve efficiencies as it transitions its call centers throughout the country to IP. Genband’s SBC provides Oi with end-to-end call center monitoring capabilities.
Oi will leverage both GENBAND’s flexible IP-based technology and its robust partner ecosystem to offer its customers on-demand access to customer service representatives, thereby delivering a superior experience. Additionally, Oi will realize significant cost savings through GENBAND’s unique Network Wide Licensing model, said Genband.
Alexandre Theodoro, Customer Relationship Senior Manager from Oi
GENBAND’s advanced SBCs enable us to dramatically improve call routing and control and immediately ramp-up or down based on customer demand, while eliminating the time-consuming procurement and provisioning process.
John Ryan, GENBAND’s Senior Vice President of Sales for the Americas
Having the ability to optimize and control call sessions and the flexibility to acquire additional call center seats on demand, allows Oi to deliver their customers a superior communications experience, while dramatically reducing costs.