James recently was Avaya’s SVP of Global Strategic Services, responsible for nearly $2B line of business.
BELMONT, Calif.–May 08, 2017–RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced the increasing demand and continued growth of its professional services organization. The demand is fueled by increasing requests from mid-market and enterprise customers who want to replace legacy on-premise systems with RingCentral’s cloud solutions. To meet this demand, RingCentral has also expanded its professional services capabilities, including the appointment of Derrell James as senior vice president of professional services. Derrell brings more than 30 years of services experience at major technology companies and has held many senior leadership positions at various companies including Perot Systems, EMC, ACS, and most recently Avaya. At Avaya, James served as SVP of global strategic services, where he was responsible for a nearly $2 billion line of business.
“We’re thrilled to have Derrell James join the RingCentral team. The goal of our professional services team is to be there at every phase of deployment and integration, including: initial planning, strategic consultations, comprehensive implementation, integration designs, and ongoing support and system training,” said Ryan Azus, senior vice president of global sales at RingCentral. “Our team is deeply committed to helping enterprises through a seamless and non-disruptive transition so they can get the best value out of RingCentral’s cloud-based business communications and collaboration solutions.”
Expanded Professional Services Capabilities
Professional services attach rates have increased as enterprise customers demand advanced services to ensure successful deployment and ongoing management. In addition to expanding the RingCentral professional services portfolio, the company has invested in these key areas:
- Talent: In addition to the appointment of Derrell James, the company has added numerous certified1 enterprise project management professionals and solution engineers from companies such as Avaya, IBM, Teradata, among others – to add rigor and enhance the company’s skillsets in migrating enterprises to the cloud.
- Global Capability: The company has expanded professional services support for customers globally, serving deployments in Poland, Ukraine, Spain, France, Germany, Philippines, Ireland, India and UK, as well as other countries supported by the RingCentral Global Office product.
- Certified Delivery Partners: Keeping pace with the company’s momentum in the channel, RingCentral certified delivery partners are playing an important role in delivering services to global customers, contributing to RingCentral’s professional services delivery capacity.
For additional information on RingCentral professional services, please visit http://www.ringcentral.com/solutions/professional-services.html.
1 Certified project managers by Project Management Institute