Prior to RingCentral, HMEP used a conventional PBX phone system that was difficult to control. The IT staff preferred to solve system issues and install updates independently rather than hire expensive external technicians. System configuration was time consuming and particularly difficult when adding a new employee to the phone system.
“Our major pain points were maintenance and scalability,” says Sean McMillan, IT Manager at HMEP. “Just keeping the hardware up and running was difficult, and adding new employees to the system was very time consuming.”
The on-premises PBX system used before lacked major capabilities, and employees found personal setup and management much too complex and cumbersome. A RingCentral partner, Technology Integration Group (TIG), assisted HMEP in discovering RingCentral and helped implement the system. With RingCentral, management and changes of the system can now be done easily online or using the mobile app.
“As a system administrator, I think RingCentral is awesome. Every employee also can manage their settings independently, providing time and cost savings,” McMillan says. “I look forward to everything RingCentral may offer in the future.”
To learn more about the RingCentral Office solution that combines voice, fax, text, conferencing and HD video meetings into a single, unified platform in the cloud, visit www.ringcentral.com. Follow RingCentral on Facebook at facebook.com/ringcentral and Twitter at twitter.com/ringcentral.