Plantronics Manager Pro uses a cloud-based architecture with reporting tools to provide new information for a more collaborative UCaaS experience. The subscription software service will allow IT and contact center managers to oversee audio communication devices and gain insights from voice interactions. Plantronics Manager Pro uses analytics to turn a headset into a data aggregation tool – improving customer service at the point of interaction.
“As a longtime partner of Plantronics, we are proud to lead and support our customers in this new suite of Plantronics communications solutions,” said Brian Cuppett, vice president of merchandising for ScanSource Communications. “This one-stop solution for audio device management, monitoring and user support will allow our resellers working with C-level and IT decision makers to provide valuable insights into their systems and grow their own recurring revenue.”
Plantronics Manager Pro is currently available in the United States. For more information on ScanSource Communications, please visit www.scansourcecommunications.com.