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SUPERIOR CONTACT’S OFFICE EXPANSION, FRESH NEW BRAND, LOGO AND WEBSITE SIGNAL GROWTH IN OMNICHANNEL SUPPORT

JULY 14, 2017 | KCHAMBERLAIN

TelNet Worldwide’s premier contact management company, Superior Contact, recently expanded facilities and announced its company re-brand with the launch of a new logo and website (www.superiorcontact.net). It is all part of Superior’s evolution as a full-service omnichannel solutions provider with a proven, highly personalized approach. Superior Contact helps meet customer and prospect contact needs for varied clients, including telecommunications providers, a leading energy company, an award-winning bakery, and a global business networking organization.

In the past six months, Superior Contact more than doubled its space and staffing capacity, enhanced its contact management platform and improved its omnichannel support capabilities. According to Jackie Barry, director of Superior Contact, “It was definitely time to freshen our brand to better convey our offerings and passion for what we do. Consumers demand a satisfying customer experience, online, on the phone, in social media, everywhere. We are driven to deliver an exceptional experience for our clients’ customers and prospects every day.”

Regarding improvements to the primary facility in Marquette, Jackie added, “We built a better workspace for our talented team and introduced employee programs to keep spirits high. The vibe is very energetic and collaborative which goes a long way in attracting and keeping such a great staff.”

Superior Contact is a TelNet Worldwide company.

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About Superior Contact

Superior Contact is a full-service contact management center based in Marquette, Michigan. Superior Contact offers results-driven, 24/7 omnichannel support solutions to businesses throughout the United States. Services include full or supplemental “In Your Voice” customer care and technical support, language translation, marketing campaign support, and integrated to fully automated contact solutions. For more about Superior Contact, visit www.superiorcontact.net.

About TelNet Worldwide

Headquartered in Troy, Michigan, TelNet Worldwide, Inc. is a next-generation provider of essential business communications products and services, including voice, data and connectivity, cloud solutions, data center services and more. TelNet’s customer-focused professionals, IP-based network and solutions empower businesses to improve productivity and performance. For more about TelNet, visitwww.telnetww.com.

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