IST Expands Cloud Customer Experience Solution Offering with PureCloud by Genesys

IST is currently working on launching PureCloud for Yalla Compare, a leading finance comparison site in the Middle East October 4, 2017 – IST, the customer experience technology specialists, today announced that it has expanded its partnership with Genesys, the global leader in omnichannel customer experience and contact center solutions...

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8X8 Revolutionizes Business Communications Industry with the Launch of Virtual Office Editions

New suite of products unifies communications, collaboration and contact center solutions with analytics platform to help companies run faster and smarter SAN JOSE, Calif.–October 03, 2017—8×8, Inc. (NASDAQ:EGHT), the leading provider of truly unified cloud communications, today announced the launch of 8×8 Virtual Office® Editions. This new suite of products revolutionizes...

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8×8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences

8×8 Virtual Contact Center Enables Midsize and Enterprise Companies to Improve Contact Center Productivity, Collaboration and Customer Engagement SAN JOSE, Calif.–July 19, 2017—8×8, Inc. (NASDAQ:EGHT), the world’s first Communications Cloud provider, today announced new and enhanced capabilities for the 8×8 Virtual Contact Center® (VCC) solution, which will enable global midmarket and enterprise...

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8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America

New partnership enables prominent provider of IT solutions and managed services to add 8×8 cloud-based unified communications, team collaboration and contact center solutions to portfolio SAN JOSE, Calif.–June 28, 2017–8×8, Inc. (NASDAQ:EGHT), the world’s first Communications Cloud provider, and Softchoice, a leading North American provider of IT solutions and managed...

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Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses

Partnership delivers best-of-breed communications and customer interaction solutions to help enterprises foster an exceptional customer experience HOLMDEL, N.J., June 27, 2017 — Vonage (NYSE: VG), a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS)...

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Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions to Contact Center Customers

Kandy platform selected because of its ability to deliver best-in-class real time communications and Unified Communications capabilities Plano, Texas – June 13, 2017 – GENBAND™, a leading provider of real time communications solutions, today announced a partnership with Five9 Inc., (NASDAQ: FIVN) a leading provider of cloud software for the enterprise contact center market, to...

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Twilio Extends Relationship with AWS through Support of Amazon Connect

Amazon Connect using Twilio’s programmable APIs to provide enhanced capabilities for customers SAN FRANCISCO, CA – Mar 28, 2017 – Twilio Inc. (NYSE: TWLO), the leading cloud communications platform company, today announced support for Amazon Connect, the newly announced cloud-based contact center service from Amazon Web Services (AWS). Twilio’s Programmable...

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8X8 Launches ContactNow: a New Contact Center Solution for Teams

Solution enhances customer experiences for informal and non-traditional contact centers SAN JOSE, Calif.–March 22, 2017–8×8, Inc. (NASDAQ:EGHT), the world’s first Communications Cloud, today announced 8×8 ContactNow™, an intelligent, scalable and easy-to-use cloud contact center solution for teams. ContactNow expands upon the company’s cloud contact center portfolio to include a solution...

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Evolve IP Signs TBI as Master Partner

Leading Third-party Distributor to Offer Evolve IP’s Full Suite of Award-winning Cloud Computing and Cloud Communications Services WAYNE, Pa. – February 22, 2017 – Evolve IP™, The Cloud Services Company™, today announced that TBI, a leading provider of third-party technology solutions, is now offering Evolve IP’s complete suite of award-winning...

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Callision Inc. Launches the First Free Cloud Business Phone System and the First Carrier-Independent Enterprise-Grade Contact Center as a Service

NEW YORK, Feb. 21, 2017 — Today, Callision Inc. (https://callision.com), the company behind the first fully browser-based contact center solution, announced the general availability of two new exciting product offerings to complement its purely enterprise-focused product portfolio. The first launch is a free phone system for small businesses, Callision Core,...

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