Oracle Buys Opower

Together, Oracle and Opower Will Become the Largest Provider of Mission-Critical Cloud Services to the $2.3 Trillion Utilities Industry Redwood Shores, Calif.—May 2, 2016 Oracle (NYSE: ORCL) today announced that it has entered into a definitive agreement to acquire Opower (NYSE: OPWR), the leading provider of customer engagement and energy...

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Oracle Launches Latest Oracle Field Service Cloud Offering to Power a Completely Connected Customer Service Experience

New field service capabilities can improve customer satisfaction and response times, while reducing service delivery costs Redwood Shores, Calif.—Apr 28, 2016: Oracle today announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle’s end-to-end cloud customer service...

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Oracle Helps Organizations Personalize the Customer Experience

New innovations within Oracle Customer Experience Cloud Suite help organizations create consistent and personalized experiences across all channels and devices MODERN CUSTOMER EXPERIENCE CONFERENCE – Las Vegas, NV—Apr 27, 2016: To help organizations deliver a consistent and personalized customer experience across all channels, touch points and interactions, Oracle today introduced...

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Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System

Oracle, Cognizant, and Origin Consulting help Tucson Electric Power deliver improved customer service and streamline operations Oracle Industry Connect—Orlando, Fla.—Apr 13, 2016: Utilities are faced with a rapidly changing industry and increasing expectations from their customers. Adapting to these factors requires a mature, flexible, and highly-scalable customer information system, designed...

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Southern Maryland Electric Cooperative Empowers Members and Drives Satisfaction with Modern Customer Experience

Oracle Utilities helps cooperative revolutionize its contact center operations with online self-service options Oracle Industry Connect—Orlando, Fla.—Apr 12, 2016: Providing unmatched customer service means going beyond offering a 24/7 contact center. In a recent Oracle study, 63 percent of utilities respondents noted that they do not offer intuitive online user...

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Businesses See Big Benefits to Offering Individualized Customer and Employee Experiences But Struggle to Deliver, Says New Study

81 percent of organizations surveyed note an important link between cloud solutions and the agility required to offer more individualized employee and customer experiences Redwood Shores, Calif.—Apr 5, 2016: Today, Oracle announced the findings of its report “The Era I Enterprise: Ready for Anything”—which surveyed 300 C-level executives across 10...

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Oracle Unleashes New Innovations in Data Analytics with Free and Open Interfaces to On-chip Accelerators

Analytics Added to Open Platform for Security to Enable Breakthroughs in Data Analytics Using Oracle’s Software in Silicon Technology Redwood Shores, Calif.—Mar 8, 2016 -Empowering developers to build the next generation of big data analytics platforms, Oracle released a free and open API and developer kit for its Data Analytics...

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Oracle Enables Communications Service Providers to Transform Business with Cloud-based Network Services

Oracle unifies network and IT service delivery to accelerate cloud deployment of core network functions Redwood Shores, Calif.—Feb 22, 2016 As communication service providers (CSPs) continue to evolve their networks to take advantage of new technologies to deploy innovative services such as voice over LTE (VoLTE) and voice over wi-fi...

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Oracle Delivers 10x Performance Improvement in Cloud Network Infrastructure

New Oracle InfiniBand Network Fabric Transforms the Delivery of Business-Critical Applications in the Cloud Barcelona – Mobile World Congress —Feb 22, 2016 Extending its commitment to helping organizations embrace cloud infrastructure, Oracle today announced Oracle Enhanced Data Rate (EDR) InfiniBand Fabric. The new software-defined networking-enabled, 100 GB/s converged fabric enables...

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