St. George, Utah – June 30, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with MPG Management Associates, Corp. (MPG), a carrier neutral master agency that serves more than 500 agents worldwide. Under this agreement, MPG will market TCN’s cloud-based contact center suite, Platform 3.0, through its extensive agent network of VARs, MSPs, systems integrators, telecom resellers and hardware vendors.
As a carrier neutral master agency, MPG provides a variety of leading voice, data, and hardware solutions to its agents across the globe. The partnership with TCN will not only strengthen MPG agents’ hosted contact center offerings, but also help the agents generate additional sales by marketing TCN Platform 3.0’s API tools that allow seamless integration to all existing CRM platforms. Among them are Salesforce, SugarCRM, QuickBooks, Needles Legal Case Management Software and Microsoft Dynamics.
“We reached out to more than 40 hosted contact center solutions providers, and TCN was the only provider that offered easy API integration to all CRM platforms used in multiple industries,” said Carmine Yodice, director of business development, MPG Management Associates, Corp. “We are excited about this partnership that enables our agents to extend their reach across the market and offers a highly competitive solutions package to existing and prospective customers.”
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
“We are thrilled to be partnering with MPG, one of the largest master agencies in the world, to further promote the benefits of our cloud-based contact center suite in the marketplace,” said Terrel Bird, CEO and co-founder of TCN. “As contact centers and BPOs around the world make the switch from premise-based to cloud-based contact center technology, it’s vital that we align ourselves with strategic partners who can help us extend our reach in the marketplace and help companies achieve improved efficiency, cost saving, flexibility, scalability and control.”