Unlike TRUSTe’s previous phone system, RingCentral’s cloud business communications solution gives the twenty-five percent of TRUSTe’s workforce that is in the field the ability to connect with customers, partners and colleagues as if these mobile employees were in the office. Using the RingCentral mobile app, TRUSTe’s mobile employees can make and receive work calls and text using their business numbers on their personal smartphones.
At the same time, RingCentral helps TRUSTe save time and resources by making it easy for administrators and employees to manage the system and personal preferences via the mobile app or web portal without specialized technical skills and little, if any, IT help.
“When we explored a cloud business communications solution, it was critical that employees be able to integrate a variety of devices, including smartphones and tablets, and easily manage their own preferences, such as call handling rules, without IT involvement. We found that with RingCentral,” said Matt Benoit, IT manager at TRUSTe.
Using RingCentral has translated into cost and time savings.
“Between increased functionality, user-level access, and the ability to manage the solution from anywhere, we’re experiencing significant cost and productivity improvements compared to our old on-premise phone system,” added Benoit.
End of an Era for Legacy On-Premise Phone Systems
The legacy phone system that TRUSTe used prior to RingCentral is commonly referred to as a private branch exchange or PBX. It was designed for the 1980s work environment when employees came into one business location, communicated by landline phones and stopped communicating for work when they left the office. The on-premise PBX was not designed for today’s work life with mobile devices, multiple forms of communication and an increasing number of mobile and dispersed workforces.