Absent any need for on-premise equipment, the highly interactive and graphical interface brings a gamification approach to increasing attendant and operator productivity. Menus and functions are state-dependent and devoid of unnecessary desktop clutter and redundant actions. Calls travel dynamically and change color based on a contact’s queue position and age. In addition, users are empowered with directory searching coupled with Presence in Skype for Business.
“The increasing growth of unified communications is a testament to Microsoft Skype for Business,” said John Cray, vice president of product management, Enghouse Interactive. “We are honored to team with Microsoft to support the collaboration needs of our customers.”
“This milestone achievement brings a next-generation and gamification approach to call handling that enables enhanced productivity and collaboration,” said James Skay, senior product marketing manager, Microsoft Skype for Business Developer Platform, Microsoft Corp. “We are excited to share this innovative breakthrough with both Microsoft Ignite attendees and the thousands of enterprises worldwide for which Skype for Business is the preferred call management system.”
Gartner, in its August 2016 Market Guide for Microsoft Skype for Business Contact Center Partners, has listed Enghouse Interactive as a Representative Vendor for its Skype for Business contact center solutions.
Enghouse has over 400 customers using Enghouse Interactive’s contact center products deployed in Skype for Business, totaling more than 10,000 active seats.