Brussels – July 10, 2013 – By 2016, more than 18 percent of contact center seats will be in the cloud, DMG Consulting predicts, a trend that’s driving the market for on-demand provisioning of global inbound numbers. LiveOps, Inc., the global leader in cloud–contact-center and customer-service solutions, has selected Voxbone to provide local (DID) and toll-free phone numbers for its cloud–contact-center customers around the world who require localized provisioning.
LiveOps provides a cloud-contact-center solution for voice, multichannel and social media that routes incoming contacts to the best-available agent, regardless of where the agent is physically located on the network.
Many of LiveOps’ customers migrated to the cloud to take advantage of the pervasiveness, proven scalability and flexibility of LiveOps’ cloud platform. Cloud technology allows customer-service operations and agents to be located anywhere in the world to support and enhance follow-the-sun customer service strategies.
The addition of Voxbone to LiveOps’ portfolio of telecom providers strengthens LiveOps’ ability to help its national and multi-national customers geographically scale and expand their contact-center operations, particularly in the Asia-Pacific region. With Voxbone, LiveOps now provides local and toll-free phone numbers in more than 50 countries.
“LiveOps is the latest example of how Voxbone is the vendor of choice for contact center solution providers worldwide,” said Voxbone CEO Itay Rosenfeld. “With Voxbone, cloud contact center providers can eliminate their dependence on local, legacy telephony providers, freeing them to expand their offerings to companies worldwide.”
Voxbone provides telephone numbers in more than 50 countries, giving service providers, contact-center providers and enterprises access to local numbers that ring on VoIP-enabled systems, phones or applications anywhere in the world. Voxbone’s worldwide geographical, toll-free and geographically independent telephone numbers serve as a technological bridge between cloud-based networks and traditional PSTN and mobile networks.
More at www.voxbone.com