WARWICK, NY – December 19, 2011 – Warwick Valley Telephone Company (NASDAQ: WWVY), referred to as WVT Communications Group, the parent company of leading cloud communications pioneers, today announced the addition of Jay Conn as vice president of operations. Conn brings more than ten years of proven success in leading business and customer service operations in emerging and established B2B technology and business service organizations.
Alteva, a member of the Cloud Communications Alliance, is a WVT Company.
Conn will be responsible for planning, directing and overseeing all aspects of WVT Communication Group’s operational policies, objectives and initiatives. In addition, he will ensure optimization and compliance with established standards and regulations by developing policies and procedures for operational processes for the company.
“Jay is a strategic visionary with sound technical skills, analytical ability, good judgment and a strong operational focus,” said David Cuthbert, COO, WVT Communications Group. “Adding Jay to our team will be a significant benefit to our organization. His proven leadership in creating, building and motivating teams to maximize their value makes him an ideal fit for our company and will enhance our effectiveness at growing in an aggressive and scalable way.”
Conn was formerly the senior vice president of operations and client services for Verid Inc., a provider of identity verification solutions for Fortune 500 companies. Verid was acquired by RSA Securities, a subsidiary of EMC Corporation. In this position, Conn managed the business’s day-to-day operations and support infrastructure. Some of Conn’s key accomplishments include the creation of an efficient and highly successful client services organization that achieved a client retention rate of 97% and generated incremental revenue that constituted 70% of overall revenue, the development of a prospect pilot program that achieved a conversion rate above 95%, and the design and implementation of a billing system to process more than 1 million transactions monthly.
Prior executive roles include vice president of operations and support services for Equitrac Corporation, a provider of intelligent print and cost management software solutions, as well as IT roles at Arter & Hadden, LLP and Keesal, Young & Logan – both law firms. Conn also worked as an independent consultant for several startup companies.
“WVT Communications Group is always on the lookout for people, technology, and solutions that will enhance the current and future needs of its customers and to help maintain its position as a market leader,” said Conn. “I am truly honored to join such a dedicated team and innovative company and I look forward to enhancing and implementing policies and procedures that will improve the overall operation and effectiveness of the organization.”
Conn obtained his MBA from California State University and a BA in History from the University of Massachusetts.
WVT Communications Group is a world technology leader in providing cloud-based Unified Communications (UC) solutions for small, medium and enterprise businesses. The company has maintained a tradition of paying dividends to shareholders for 104 consecutive years. Founded in 1902, the Company has continued to adapt and remain on the forefront of technology, chiseling its position among the most stable and respected communications vendors on the globe. Moving forward, it is forging the new model that communications providers, large and small, are striving to emulate. WVT Communications Group is merging new innovations, such as those from Alteva and USA Datanet, with proven technology from industry leaders like Microsoft, Cisco, BroadSoft, Panasonic, and Polycom to build the ideal hosting architecture for communications.
Through its USA Datanet (targeting businesses under 35 employees), Alteva (targeting businesses over 35 employees and those with branch offices), and Warwick Valley Telephone (a highly-respected traditional telecom provider turned premier regional broadband company) businesses, WVT Communications Group is enabling businesses of any size to communicate more efficiently with hassle-free communications tools. By overlaying a UC division on its stabile, regional broadband company, WVT Communications Group has positioned itself in front of its peer legacy telecom companies and created an evolutionary change in its strategy. With this, the Company may offer its residential customers a similar suite of UC applications and services for use in a home environment that its business customers can enjoy. Visit www.wvtcg.com or call 855-U-GO-CLOUD.