Vishal, who has more than 20 years experience helping large enterprises adopt next-generation unified communication and collaboration (UC&C) solutions, is charged with leading Yorktel’s Professional Services Division, the company’s strategic consulting practice that provides expertise, thought leadership, strategy, and tactical guidance on video communications to its Federal, Public Sector and Fortune 500 clientele.
WHO: Vishal Brown, Yorktel Vice President of Professional Services
WHEN: Tuesday, February 10, 2015 (10:40 AM PST)
Hyatt Regency San Francisco
San Francisco, CA
This session will explore current trends surrounding UC&C, its evolution from internal-only to external communications, and from B2B to more customer-oriented applications, such as full-capability video-based customer service kiosks, and the use of contact centers to facilitate these new means of customer engagement. Attendees will learn the most effective tools for selecting the right UC platform and service provider, as well as hear about real-world examples of how companies are using UC and applications to attract and retain loyal customers.
Of note, is that Yorktel was recently honored by Frost & Sullivan with the 2014 North American Award for Product Line Strategy Leadership.
Yorktel’s strategy in the rapidly evolving video conferencing and communications services market is anchored by the breadth and depth of its visual collaboration portfolio, which spans unified communications, cloud services, managed services, media services and video conferencing. Yorktel stands out from competitors due to the flexibility of its solutions, which enables implementation without the capacity or endpoint restrictions that have traditionally stymied video communications adoption.
“Yorktel keeps a laser-sharp focus on changing market conditions and customer demands in order to proactively address them,” said Frost & Sullivan Principal Analyst Robert Arnold. “For organizations where the nature of business is increasingly global, Yorktel has expanded both its portfolio and footprint to accommodate widely distributed firms, remote workers and external partner relationships.”
For 30 years, Yorktel has empowered customers to realize the full potential of next-generation unified communications, video conferencing, media services, visual communications and collaboration. With leading capabilities in video and UC integration, end-to-end video management, technology selection, and ITIL-based processes, Yorktel is the preferred choice for large enterprise and federal government cloud and video managed services.