SLED Government Agencies in the US Recognizing the Need for Integrated Cloud Contact Center and Communications
CAMPBELL, CA – – 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the State of Washington has signed a Participating Addendum with 8×8 under the NASPO ValuePoint Cloud Solutions contract.
Effective immediately, state, local and education (SLED) government agencies in Washington can, in accordance with the requirements of Washington’s Participating Addendum, purchase the 8×8 integrated cloud contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product directly from 8×8 or 8×8 channel partners. 8×8 partners can guide SLED organizations through a simplified procurement process, reducing friction as they move to the cloud to transform employee and customer engagement.
“We serve over 800,000 residents in Snohomish and Island counties through 23 community libraries, online services and Library on Wheels, and our vision is that everyone in the community is connected to their library,” said Nick Fuchs, Acting Director Technical Services at Sno-Isle Libraries. “Our legacy on-premises Avaya system hampered efforts and was difficult to manage with expensive monthly carrier costs. We look forward to moving our libraries and 500 employees to the 8×8 cloud platform, and enhance communications with the community.”
Agencies and public sector organizations are replacing legacy on-premises systems with secure and reliable integrated cloud contact center and communications products from 8×8 to improve the constituent experience, and enable employees to work from anywhere, using any device. Washington joins Alaska as the second state to offer statewide participation in and access to the 8×8 NASPO ValuePoint Cloud Solutions Contract. Most government agencies within the participating states can purchase cloud contact center and communications products directly from 8×8 or an 8×8 partner; agencies should review applicable participating addenda for details.
Public sector momentum is continuing for 8×8 as government agencies transition to the cloud to support mobile and remote employees. Key benefits of the 8×8 integrated cloud contact center and communications platform help public sector organizations to:
“Transitioning away from legacy, on-premises systems has never been more important for public sector organizations as they drive digital transformation efforts to enhance employee and customer engagement,” said John DeLozier, Senior Vice President & Global Channel Chief at 8×8, Inc. “Our latest NASPO ValuePoint contract ensures SLED agencies across the State of Washington can easily work with 8×8 and our channel partners to deploy an integrated cloud contact center and communications product to meet their evolving organizational requirements.”
8×8 and Gartner Magic Quadrant
Recently, 8×8 was named a Leader in the 2020 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the ninth consecutive year 8×8 has been recognized as a Leader in this report. 8×8 was also recognized as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service2.
 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheith, November 12, 2020. This Magic Quadrant report name has changed from 2015 onwards- 2015-2020: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.
 Gartner Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, November 9, 2020.
About NASPO ValuePoint
NASPO ValuePoint is the cooperative purchasing division of the National Association of State Procurement Officials (NASPO), facilitating cooperative public procurement solicitations using a Lead State Model. NASPO ValuePoint delivers high value, reliable, and competitively sourced cooperative contracts – offering public entities outstanding prices, favorable terms and conditions, and value-added services. Learn more at www.naspovaluepoint.org.
About 8×8, Inc.
8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.com.
Caution Concerning Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. These statements include, without limitation, information about 8×8’s public sector growth and product benefits. Such statements are predictions only, and actual events or results could differ materially from those made in any forward-looking statements due to a number of risks and uncertainties including, but not limited to: market acceptance of and customer demand for new or existing services and features; competition in the markets we compete; the impact of economic downturns on us and our customers, including the impacts of the COVID-19 pandemic; among other such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements. See “Risk Factors” in the Company’s reports on Forms 10-K and 10-Q, as well as other reports that 8×8, Inc. files from time to time with the Securities and Exchange Commission for a full discussion of such risks and uncertainties. All forward-looking statements are qualified in their entirety by this cautionary statement, and 8×8, Inc. undertakes no obligation to update publicly any forward-looking statement for any reason, except as required by law, even as new information becomes available or other events occur in the future.