Akixi provides provides real-time and historic call and contact analytics solutions to over 7,000 customer sites worldwide. Our scalable, flexible, and customisable service is delivered via a global network of channel partners.
Our hosted software offers unprecedented insight into how business processes are working and how they can be optimised for a game-changing, ultra-responsive experience – giving customers the insight they need to make data-driven decisions:
Improve business efficiency
Increase workforce productivity
Improve customer service
Empower remote workers
With 400+ metrics, multiple report types including dashboards and wallboards, charts, and scheduled reporting, Akixi solutions provide maximum scope to tailor the service to meet customers’ exact needs.