PHILADELPHIA, PA – April 11, 2013 – Alteva (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers, announces today the upgrade of its Advanced Call Center, a purpose-built, cloud-based solution that offers innovative capabilities, leveraging all of the functionality of the award-winning Alteva platform. The latest Advanced Call Center features include robust call center reporting, providing Alteva customers with access to comprehensive, real-time and historical data on agent and queue activity, utilization and performance; and web-based client, featuring an easy-to-use interface that allows calls to be handled more efficiently.
“Alteva continues to innovate in the best interests of all of our customers who look to our future-proof solutions as a viable way to streamline business operations in the simplest, most efficient manner,” states Mike Timar, Vice President Product Management at Alteva. “Alteva’s Advanced Call Center provides great functionality and efficiency for businesses, eliminating the need for costly, on-premise call center solutions. The recent upgrades are indicative of Alteva’s dedication to providing our customers with the latest and greatest in technology for our customers.”
Other Key Features of the Alteva Advanced Call Center include:
To learn more about Alteva’s Advanced Call Center, go to: http://www.alteva.com/solutions/altevas-hosted-call-center.
More at http://www.alteva.com