Enterprises Benefit From Integration of Cloud-Based Contact Center Service With Hosted PBX
PLEASANTON, CA–(Marketwire – Oct 30, 2012) – Echopass Corporation, the 2011 and 2012 market share leader in cloud-based contact centers, announced today that BluIP has become the latest member of the EchoPlace Partner Network. Echopass and its EchoPlace partners work together with market based innovations to deliver solutions that improve customer experience and loyalty, enhance operational efficiency, and accelerate time to value while leveraging the enterprise’s existing assets.
Synergies of Cloud-Based Solutions
BluIP’s Hosted PBX services eliminate the burden of purchasing and maintaining a costly on premises-based PBX and provide a complete cloud-based telephone system at a fraction of the cost of a traditional PBX. BluIP Hosted PBX provides enhanced capabilities in a business phone system, but is built and maintained in a secure cloud environment. Integrated with Echopass in a comprehensive solution, enterprise customers can have their entire customer care and contact center solution cloud-connected. The integrated cloud-based solution provides a wide array of flexibility, scalability and lower TCO business benefits.
“We are delighted to become part of the EchoPlace network and a partner of Echopass,” said Jacob Lee, Senior Vice President of Business Development and Strategic Alliances at BluIP. “With Echopass, we’re able to expand our reach for Hosted PBX into the large enterprise segment, and partner with the market leader for hosted and cloud-based contact centers.”
Continuing Growth of EchoPlace
“Our EchoPlace Partner Network continues to grow through carefully selected best in class partners who understand the cloud model and provide complementary services for a completely integrated customer solution,” said David Tso, Senior Vice President, Product and Strategy at Echopass. “BluIP helps us meet the needs of large enterprises who want to more fully embrace their cloud-based environment with both the contact center and PBX hosted in the cloud.”
Echopass and BluIP have already partnered together to provide their integrated solution to several large enterprises across multiple contact centers, replacing the existing premises based contact center and PBX hardware with a fully redundant cloud-based service. Among these joint customers is one whose sporting events are recognized and considered by many as the most widely known and popular in North America.
More at www.echopass.com