WAYNE, Pa.—April 5, 2018—Evolve IP®, The Cloud Strategy Company™, today announced that it has been named one of the top 10 global contact center providers by Enterprise Services Outlook Magazine. The company was recognized for the Evolve Contact Suite (ECS), a sophisticated, omnichannel contact center that allows enterprises to leverage sophisticated contact center technologies to improve agent effectiveness, enhance customer experience and stay ahead of the competition.
ECS provides all of the features that businesses need to operate a world-class contact center capable of delivering highly customized and differentiated customer experiences. In addition to integrating with the most common applications businesses use ‘out-of-the-box’, like Microsoft Dynamics CRM, Salesforce and Skype for Business, Evolve IP also designs, builds, and deploys custom solutions that make agents more responsive, metrics more insightful, and contact center leaders more effective.
ECS’s advanced features provide contact center leaders with powerful real-time control and visibility of their agents, along with rich operational insights that can’t be achieved with cumbersome on-site equipment. Evolve IP’s contact center solutions are delivered through the industry’s leading compliance cloud, meeting the strict standards of HIPAA, HITRUST, PCI-DSS, GDPR, SOC 3, and more.
Major features of Evolve IP’s analyst-acclaimed solution include:
“For many businesses, the contact center is the lifeblood of the enterprise, with each customer experience helping to define the company’s reputation,” said Rich Fox, Vice President, Contact Center Solutions for Evolve IP. “Our recognition as Top 10 Contact Center Provider demonstrates Evolve IP’s commitment to help clients implement customized solutions, deployed by contact center specialists that meet each organization’s unique needs.”
One of the world’s fastest-growing cloud strategy companies, Evolve IP provides best-of-breed cloud solutions to more than 1,500 enterprises across the globe and to more than 350,000 users. Many of the world’s most recognizable brands rely on the company’s Evolve IP OneCloudTM strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centers, IP phone systems / unified communications, virtual desktops, disaster recovery, IaaS, and more. For more information on Evolve IP’s Cloud Contact Center solutions, visit www.evolveip.net/cloud-call-centers.