Five9 earns recognition for its investment in AI, strong pipeline of enterprise prospects, partner enablement, and professional service delivery.
SAN RAMON, CA – November 17, 2022 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, has been recognized by Frost & Sullivan as an Innovation and Growth leader in the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2022.
The report notes that Five9’s digital engagement strategy, including AI advancements, resonates well with market needs and places it high on the Frost Radar Innovation Index. Five9 is also a top performer on the Growth Index, recognized for its continued investment in AI and R&D talent, strong pipeline of enterprise prospects, and partner enablement. Frost & Sullivan analysts also highlighted Five9’s best-in-class professional services delivery, with go live in as little as 30 days, as echoed in Frost customer calls.
Frost & Sullivan analysts considered several factors for a CCaaS provider to be included in this Frost Radar™, including market presence and brand awareness; global reach; availability of a multitenant offering; and deployment options and migration capabilities. The report states that, “Leading vendors are those that can clearly articulate migration strategies and positioning options for their customers.”
“Five9 is one of the top performers on both indices of the Frost Radar™, and one of the most tenured cloud players in the market with over 20 years CCaaS experience,” said Nancy Jamison, Senior Industry Director, Digital Transformation Practice at Frost & Sullivan. “The Five9 Intelligent Cloud Contact Center is a globally distributed, multitenant, multicloud CCaaS solution that incorporates functionality to foster AI-infused digital transformation.”
Five9 embeds AI into its core contact center platform to enable Collaborative Intelligence, which combines and amplifies the abilities of artificial, human and business intelligence. Five9 Collaborative Intelligence solutions include the Five9 Intelligent Virtual Agent (IVA) and Five9 Agent Assist. Both have strong market acceptance, especially given the tight labor market, high agent turnover and demand for more personalized customer support and service. In Q3, Five9 reported that the number of minutes of IVA usage nearly doubled year over year.
“We are honored to be recognized by Frost & Sullivan for our market leadership in innovation and our continued growth as we march up market and expand internationally,” said Callan Schebella, EVP, Product Management, FIve9. “We believe this recognition reflects our commitment to helping companies drive scalable and successful outcomes for their customers and agents, while delivering business agility, optimizing costs and attaining triple digit ROIs.”
For more information, read a reprint of selected content from the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2022.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. For more information, visit www.five9.com.