Before Nextiva, the Florida Panthers used a communications system with limited call center functionality or advanced features and sought a partner capable of taking their communications to the cloud. Nextiva is jump-starting the Panthers’ digital transformation to improve the experience for fans everywhere. Now, when fans call to purchase tickets or place orders, they’ll have the option to wait in a queue or receive a callback, all while enjoying messages about upcoming events. The new Nextiva solution ensures the Panthers’ IT team can seamlessly manage the system from wherever they are — at home or on the road. The service extends to the Panthers Ice Den and FTL War Memorial community hub.
“The best teams operate on the best platforms, and we’re thrilled to partner with the Florida Panthers,” said Tracy Conrad, Nextiva Chief Amazing Officer. “The Panthers are a world class organization off the ice and Presidents’ Trophy winners on the ice. We’re excited to work to help them transform their communications and improve the overall fan and customer experience.”
The Panthers received signature Nextiva white glove concierge service, which includes a customized, hands-on approach to every aspect of the experience, from pre-sale consulting and solution design, to implementation, and dedicated ongoing customer support. Nextiva is helping the Panthers scale service as they grow and add locations and legions of raucous fans. A dedicated technical account manager and enterprise account manager will ensure a smooth transition to Nextiva, onsite implementation, and high-level ongoing support.
“Nextiva is a game changer as we select the best technology in the market so that our staff can communicate from anywhere on any device,” said Bryce Hollweg, Panthers Chief Operating Officer. “We’re constantly seeking ways to build meaningful connections with our fans and we are thrilled to have new Nextiva features that will allow us to do so.”