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How Trusted Communications Superheroes are Winning the Battle Against Fraud and Operational Inefficiency to Protect Customers and the Bottom Line
17 Feb, 2023
iconectiv executives showcase how communication service providers are mitigating fraud, caller ID spoofing, smishing, illegal robocalling, network inefficiency and more
- What’s the News: Years of rapid technology and regulatory innovation have created major revenue streams and market opportunities for service providers. They have also increased the need for new ways to mitigate fraud, errors and inefficiencies.
- Why it Matters: Fraud like illegal robocalls, nuisance calls and messaging spam undermine consumer trust, creating business challenges for service providers, their enterprise customers and consumers. In the shadows of service providers globally, a squadron of advanced and intelligent superheroes are diligently working to keep the integrity of the communications infrastructure and the relevancy of the communication channels intact.
- Not knowing a customer’s identity is expensive, especially for service providers forced to cover the cost of one-ring scams as well as other PBX hacking, international revenue share fraud (IRSF), interconnection-related revenue leakage and fraudulent roaming calls to premium-rate services. iconectiv TruNumber Protect gives service providers intelligence for telephone numbers worldwide, cutting down one-ring scam calls and text messages.
- Service providers will invest $900B in their networks from 2021 to 2025, of which more than 80% will be on 5G. Keeping customers happy while knowing what equipment and capabilities they have and don’t have means systems must work together across business units, domains and locations. A naming standard like iconectiv TruOps Common Language® accomplishes this by identifying and protecting network assets in a consistent manner.
- Each year, 252 million wireless subscribers around the world change their phone service provider, which means service providers are dealing with increasing account turnover, which also opens the door to fraud. iconectiv TruNumber Routing allows service providers to instantly validate the terminating service provider and determine the optimal, least-cost route to a successful call.
