---
title: Alteva Enhances Industry Leading Wholesale Support Services
description: Alteva Offers Turn-key Customer Support Service to Wholesale Cloud Resellers PHILADELPHIA, PA -- March 20, 2013 – Alteva (previously referred to as WVT Com
---

[News | CCA | The Latest Of The Cloud Communications Industry ](https://www.cloudcommunications.com/news)

# [Alteva Enhances Industry Leading Wholesale Support Services](https://www.cloudcommunications.com/news/alteva-enhances-industry-leading-wholesale-support-services)

 Written by [Doug](https://www.cloudcommunications.com/news/author/doug) | Mar 21, 2013 4:00:00 AM

### **Alteva Offers Turn-key Customer Support Service to Wholesale Cloud Resellers**

**PHILADELPHIA, PA -- March 20, 2013** –  [Alteva](http://trk.cp20.com/Tracking/t.c?58x7h-7gbky-nmlcb47&_v=2) (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers, announces today that it is expanding its wholesale hosted Unified Communications offering to include optional Tier 1 & Tier 2 customer support to companies that resell Alteva’s industry leading communications service platform.  The expansion provides Alteva’s Wholesalers with a more comprehensive package of services, enabling them to continue providing best-in-class service to their growing customer base. Alteva’s turn-key customer support solution is designed to provide seamless customer and technical support, 24 hours a day, 7 days a week to our wholesale partners. Key benefits include:

- 24 x 7 x 365 live support from highly trained technical support engineers based in the United States
- Real-time, web-based reporting and business intelligence via a custom-built interactive dashboard
- Scalability, flexibility and business continuity, allowing businesses to continuously customize their support strategies
- Enhanced customer experience to reduce customer churn

 “Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers,” comments [William Birnie](http://trk.cp20.com/Tracking/t.c?58x7h-7gbkz-nmlcb48&_v=2), Chief Marketing Officer at Alteva. “First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available, remains our mission.” More at [http://www.alteva.com](http://trk.cp20.com/Tracking/t.c?58x7h-7gbl0-nmlcb45&_v=2)

[View full post](https://www.cloudcommunications.com/news/alteva-enhances-industry-leading-wholesale-support-services)

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