WEST CHESTER, Pa., Aug. 18, 2016 -- Crystal Technologies Group, a leading Connectivity, Cloud, and Managed Services' solutions provider, now includes enhanced Crystal Care support at no additional cost to all Connectivity and Cloud Services' clients. Debbie Fiorentino, the new Director of Crystal Care, announced that comprehensive support services will come standard with all Connectivity and Cloud solutions. "As Director of Crystal Care, I manage a team of specialists who help clients reduce operating costs and reinvest in innovation," says Fiorentino. "The Crystal Care team works collaboratively with clients to achieve their goals, customizing our approach to different needs and objectives." With over 20 years of telecommunications experience, Fiorentino most recently served as Managing Client Partner at Verizon, where she managed a team of sales professionals to achieve aggressive business and financial goals. One of the company's missions is to help clients maximize the benefits of their managed Connectivity and Cloud offerings at every stage. The newly enhanced Crystal Care for Connectivity and Cloud are comprehensive services spanning five phases of support, from strategic needs analysis and project planning, to procurement, delivery, and ongoing account management. For example, a client of Unified Communications-as-a-Service (UCaaS) solutions can receive support for:
- Identifying business requirements, cloud readiness, and risk;
- Vendor evaluation, benefit analysis including TCO; and vendor selection;
- Setting and monitoring implementation milestones;
- Project planning and risk mitigation services throughout the project lifecycle;
- Ongoing technical support and account management services.
Crystal Care, offered via a single point of contact, is backed by an in-house team of experienced Connectivity and Cloud specialists, and is supported by Crystal Technologies' growing ecosystem of providers and partners. Clients may customize their Crystal Care support services to drive productive outcomes for their business. To learn more about Crystal Care for Connectivity and Cloud Services, visit
http://www.crystaltechnologies.com/.