---
title: FairPoint Releases New Cloud Contact Center White Paper
description: New Resource Helps Businesses Choose Solutions that Meet their Needs CHARLOTTE, N.C., Nov. 01, 2016 -- FairPoint Communications, Inc. (Nasdaq:FRP), a leadi
---

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# [FairPoint Releases New Cloud Contact Center White Paper](https://www.cloudcommunications.com/news/fairpoint-releases-new-cloud-contact-center-white-paper)

 Written by [mojotech](https://www.cloudcommunications.com/news/author/mojotech) | Nov 2, 2016 4:00:00 AM

**New Resource Helps Businesses Choose Solutions that Meet their Needs** CHARLOTTE, N.C., Nov. 01, 2016 -- [FairPoint Communications, Inc.](https://www.globenewswire.com/Tracker?data=YNjMh2MevgMzbznmvlbz-yUZqU8CvqCQXvjEaHq5Kuc_ygSx9WM61agP7Nthp2yImy3NC10FwaVkuTa8sbX6sY4s6r4HIF5X9I8SZG6mZLk=) (Nasdaq:FRP), a leading provider of advanced communications technology in northern New England, has published a white paper that examines today’s options for contact center solutions. Titled “No Hardware: Making the Case for a Cloud Contact Center,” this new resource summarizes the benefits and challenges of on-premises and cloud-based solutions.

When selecting a contact center solution, businesses must consider several factors. This white paper looks at:

- Cost
- Flexibility
- Scalability
- Control
- Features

“An advanced contact center solution can help provide a modern, scalable, omnichannel customer service experience,” said Greg Ross, FairPoint Vice President of Product Management. “But, before choosing a contact center solution, an organization must carefully consider the deployment model. Our white paper looks at the benefits and challenges of cloud-based and on-premises solutions, and helps businesses choose the option that addresses their short- and long-term requirements.”

To download the new white paper, please visit:  [www.Business.FairPoint.com/CloudContactCenter](https://www.globenewswire.com/Tracker?data=KbnOwFMtu0f6rXQHvt5-Mo6El2SSD1JxhoupZhGk0mIXvjdbmGUG1tA1ZiTsNsW_Z6Fa8J7IrE8l6xseLdhcuCTLIZGCt0ZDRIqAtPXytZbWgFK7-TDnRzwPVcnYWbWPWluhPCqRa_hxDgLpIfzxpUeoSZ0OTSGAt4Bw-Mp2tcs=)

For more information, visit [www.FairPoint.com](https://www.globenewswire.com/Tracker?data=ad9NY9Ywq58uEzvfJXbnJkK8vdc0IJKUoXSOUm1U0YbsbjyGfjSn5UgT1bG9iqt9EkMUziThKp1RnZKvTCdgO9gUgeXO2_XFrNU2RK079vc=).

[View full post](https://www.cloudcommunications.com/news/fairpoint-releases-new-cloud-contact-center-white-paper)

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