---
title: "Infographic: RingCentral Survey Shows Just How Much Texting Matters at Work"
description: by Carolyn Shmunis, Marketing Manager for RingCentral Text messaging is no longer just a personal preference—it turns out 80% of people use texting for bus
---

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# [Infographic: RingCentral Survey Shows Just How Much Texting Matters at Work](https://www.cloudcommunications.com/news/infographic-ringcentral-survey-shows-just-how-much-texting-matters-at-work)

 Written by [Jeff Owen](https://www.cloudcommunications.com/news/author/jeffowen) | May 21, 2015 4:00:00 AM

by Carolyn Shmunis, Marketing Manager for RingCentral Text messaging is no longer just a personal preference—it turns out 80% of people use [texting for business](http://www.ringcentral.com/office/features/business-sms/overview.html?BMID=BLOGNEW) and 15% say over half of their text messages are sent or received for business purposes. RingCentral recently commissioned a survey by Instantly and the results are surprising: SMS texting is a preferred mode of communication for both personal and professional use. While more than half of the people surveyed (56%) use 2-3 messaging apps on a regular basis, 72% admit they prefer SMS texting. All of the back and forth on preferred business communication tools puts businesses at risk of overloading their employees. In fact 42% of survey respondents admitted feeling “ [communication overload](https://www.ringcentral.com/blog/2014/12/business-communications-never-sleep-2015/?BMID=BLOGNEW)” from time to time, with too many apps to check for messages on a daily basis. We believe the cause of it of this overload is digital communications fragmentation, the all-to-common situation of having too many communications and collaboration tools, in addition to too many emails received on a daily basis. This employee feedback in our survey suggests the dire needs for companies to adopt the right business communication tools, policies and procedures to empower texting, calling, messaging, and [online meetings](http://www.ringcentral.com/office/features/video-conference/overview.html?BMID=BLOGNEW)—through more efficient communication platforms—at work. As new communication preferences emerge, employees and employers must devise a system that prevents communication overload, while enabling efficient communication both internally and externally. Preparing employees with the right tools to call, text or message one another should remain a top priority to help workplace productivity and efficiency. See the InfoGraphic at [https://www.ringcentral.com/blog/2015/05/ringcentral-survey-shows-just-how-much-texting-matters-at-work ](https://www.ringcentral.com/blog/2015/05/ringcentral-survey-shows-just-how-much-texting-matters-at-work)

[View full post](https://www.cloudcommunications.com/news/infographic-ringcentral-survey-shows-just-how-much-texting-matters-at-work)

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