Interactive Intelligence recognized for its cloud-based communications as a service (CaaS) offeringfor mid-size to large contact centers and enterprises
INDIANAPOLIS, Nov. 21, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ) has been honored with a 2012 Cloud Computing Excellence Award from TMC’s Cloud Computing Magazine. The vendor received the award for its business communications cloud offering, Interactive Intelligence Communications as a Service℠, which was designed to give mid-size to large organizations secure and reliable access to a wide range of contact center and unified communications (UC) applications. “Interactive Intelligence has close to twenty years of experience delivering innovative business communications technology and services,” said TMC’s group editorial director, Erik Linask. “It’s taken this experience to develop an equally innovative and trusted cloud solution that provides enhanced security and reliability, maximum flexibility, and broad functionality.” The Interactive Intelligence CaaS℠offering keeps customer applications and data isolated from one another for enhanced security. Customers also have the option to keep their voice path, recordings, and other sensitive data within their network. Interactive Intelligence designed its cloud offering for maximum flexibility with several unique deployment options, customization capabilities, the ability to quickly scale up and down, easy global expansion, and tiered pricing and terms. Interactive Intelligence CaaS ℠ provides a full suite of contact center and unified communications applications, including multichannel queuing, routing and reporting, interactive voice response, outbound dialing, recording and quality management, workforce management, real-time speech analytics, automated customer surveys, CRM and UC integrations, and more. To learn more about the Interactive Intelligence cloud-based offering, visit: http://www.inin.com/solutions/Pages/Cloud-based-Solutions.aspx. The Cloud Computing Excellence Awards, now in their second year, recognize companies that have most effectively leveraged cloud computing in their efforts to bring differentiated offerings to market. An article about the 2012 Cloud Computing Excellence Awards was published in the October 2012 issue of Cloud Computing Magazine, which can be accessed at cc-mag.com.