EMU CAPP is native to the BroadWorks ecosystem and scales effortlessly in large, multi- tenant environments.
Melbourne, Australia - July 9, 2025 - BroadSource has announced the release of EMU CAPP (Calling and Provisioning Protection), a powerful new layer of defence designed to prevent unauthorised or harmful configuration changes in BroadWorks environments in near real time.
With toll fraud losses topping US$27 billion globally each year, Service Providers are under increasing pressure to strengthen cyber resilience while reducing operational cost and support burden. EMU CAPP provides an intelligent safeguard against misconfigurations, cyber threats, and unauthorised changes that typically result in outages, ticket escalations, or SLA breaches.
Operating as a passive supervisory observer, EMU CAPP continuously monitors provisioning and configuration requests from APIs, portals, third-party systems, or human operators.
When it detects high-risk or out-of-policy activity, it escalates the request to system administrators or automatically reverts the change, based on the Service Provider’s rules.
EMU CAPP eliminates risk at the source by stopping issues before they reach the helpdesk. It delivers major cost savings, improved system uptime, and stronger customer trust.
Key Capabilities Include:
BroadWorks-Specific and Built to Scale
EMU CAPP is native to the BroadWorks ecosystem and scales effortlessly in large, multi- tenant environments. Its passive architecture ensures no impact on system performance or the need for rearchitecting.
While EMU CAPP’s primary function is provisioning protection, it also plays a critical role in cyber resilience by defending against configuration-level threats often overlooked by traditional security tools.
Operational Benefits for Service Providers:
EMU CAPP is available now and integrates seamlessly with existing EMU deployments.
View the EMU Calling and Provisioing Protection (CAPP) demo Request a copy of the White Paper
For more information visit our website or email sales@broadsource.com.au
About the EMU Core Platform
EMU simplifies the management of growing Cloud Collaboration platforms through pre-built functions and a powerful software integration environment. EMU performs many subscriber manipulation tasks that were once considered infeasible, and specialises in the subscriber management and integration of BroadWorks platforms by:
Out of the box, EMU supports a wide range of pre-built automations and integrations for the Cisco BroadWorks platform, with coverage extending beyond CommPilot and over 3,500 APIs across all major OCI versions. EMU has become the ‘go-to’ architecture for mediation and orchestration.
The EMU Assistant, or EMA, replaces tired old customer portals delivering a powerful System and Customer Group Administrator (CGA) self-service experiences. Deployed across millions of users for use on both desktop and mobile devices via Progressive Web Application (PWA) architecture.
About BroadSource
BroadSource is a leading provider of innovative telecommunications products and services with a commitment to cutting-edge software and customer-centric solutions for Communications Service Providers worldwide.
Note to Editors
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