Recognition highlights Sinch’s AI-ready communications infrastructure, global carrier network, and enterprise-grade security capabilities.
Stockholm, Sweden - May 20, 2026 - Sinch AB (publ) today announced it has been named a leader in the 2026 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the fourth consecutive year.
The recognition comes at an inflection point for enterprise communications. The 2026 Gartner Magic Quadrant for CPaaS projects that by 2029, 85% of global enterprises will require AI-based security capabilities within their CPaaS toolsets, up from 40% in 2025, reflecting the growing demand for platforms that combine intelligent communications with embedded trust and fraud prevention.
“As AI moves into production, enterprises need communications infrastructure that can support autonomous, real-time interactions across channels at global scale,” said Laurinda Pang, CEO at Sinch. “Our focus has been on building the infrastructure layer that combines carrier-grade reliability with AI-native capabilities so businesses can operationalize intelligent customer communications with confidence.”
For Sinch, the recognition reflects the investments it has made across three areas central to enterprise communications: a partner ecosystem of more than 1,000 active partners and 500+ integrations spanning Salesforce, Microsoft, SAP, Adobe, and AI-native platforms; advanced AI and ML-driven fraud controls, including identity verification capabilities accessible via MCP for use directly within autonomous agent workflows; and a global carrier network of 600+ direct connections across North America, EMEA, LATAM, and APAC (including India), with regional and vertical-specific support across financial services, retail, healthcare, technology and telecom.
With close to one trillion customer interactions processed annually across 190+ countries, Sinch has built the scale, trust infrastructure, and partner ecosystem that global enterprises require to move AI-driven communications from pilot to production. This foundation gives customers the reliability and flexibility to deploy across channels, markets, and use cases, with the security and compliance controls to do so at scale. Sinch believes this is what it means to be a long-term infrastructure partner for enterprise communications.
About Sinch
Sinch's vision is to connect every business with every customer, everywhere in the world. As the intelligent communications infrastructure for the AI era, Sinch powers over 900 billion customer interactions annually for more than 200,000 customers globally. Leading global enterprises and AI innovators rely on Sinch to strengthen customer relationships and deliver seamless experiences across messaging, email, and voice. Profitable since its founding in 2008, Sinch generated net sales of USD 3 billion (SEK27 billion) in 2025 and has over 4,000 Sinchers in 60 countries, with headquarters in Stockholm. Sinch is listed on Nasdaq Stockholm (XSTO: SINCH). Visit us at sinch.com.