Affordable Cloud-Based Solutions for Help Desk and ITSM
Dallas, TX, October 25, 2011 /Targetwire/ – NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems, announced today that it has implemented a new competitive pricing model that delivers value for money by letting customers tailor NTR Cloud solutions to meet their individual business objectives.
Under the new model, subscription fees are based on product functionality and the number of devices and users. The technology’s modular design allows organizations to acquire only the features they need and easily enhance functionality as their business needs evolve. NTR Cloud productivity suites share the same platform interface, so module add-ons appear as new tabs within the same product, which is accessed with a single sign-in.
This flexible design is a key advantage over other software vendors that require customers to purchase multiple products to obtain the same functionality. NTRglobal’s software-as-a-service delivery further strengthens the value equation, since all software upgrades and updates are included free of charge in the subscription.
As Tim Hillison, vice president global marketing, explained, “The NTR Cloud’s elastic product architecture allows us to offer our customers a range of flexible, affordable options with complete pricing transparency and no hidden costs.”
The NTR Cloud platform includes NTR Cloud for Help Desk, a remote customer desktop and support solution, and NTR Cloud for ITSM, an IT management system that tracks, monitors and rapidly resolves issues from a central dashboard. This suite of tools complements NTRglobal’s flagship Support Ultimate product, a comprehensive remote desktop and chat solution designed for managed service providers and high-volume customer call centers.
NTRglobal solutions are backed by a worldwide network of ISO 27001-certified data centers and relay servers that optimize connectivity and support international regulations, including Sarbanes-Oxley, HIPAA and US-EU Safe Harbor privacy principles.
Hillison added, “Pricing models in the software sector have historically been confusing and difficult to calculate. NTRglobal’s focus on customer needs naturally entails a clear, coherent pricing model that is prominently displayed on our website.”