Veena Vadgama, VP Marketing at Telestax and Rick Brashear, VP Carrier Sales with AveriStar, speak to Don Witt of the Channel Daily News about their partnering and the launch of the program. While the technology has been around with smart phones, when implemented with the laptop and desktop, a new approach is available for reaching and supporting a business’s customers and users.
With the “Shelter in place” orders around the country and world, it restricts the ability to communicate with the customers. The easily installed SMS feature allows laptop or desktop devices for Cisco Collaboration user’s personnel to provide more timely responses directly to their customers via the customer’s phone. This is a huge enhancement for companies to improve their customer communication capability.
Listen in as Veena and Rick describe how the popular Cisco Teams and UC-One packages offer many features, but do not support Texting out of the box. The TeleStax solution is a big plus for the enterprise unified effort.
Founded in 2007 by two former BroadSoft employees, AveriStar is comprised of highly experienced engineers certified on Oracle Session Border Controllers, BroadSoft BroadWorks, Cisco Networking, and a wide range of CPE vendors.
AveriStar engineering specializes in highly customized, niche engineering projects that have helped service providers and large enterprises integrate and consolidate acquired BroadSoft and M6 platforms, migrate to new hardware, and transition subscribers from legacy voice solutions to next generation Unified Communications. In addition, AveriStar provides contracted Tier 3 and Tier 4 monthly support to providers across North America, assisting with provisioning, CPE customization, upgrades and patching of all Unified Communications components.