---
title: How Service Providers Win in the Next Era of Cloud Communications, Intermedia Podcast
description: Intermedia is helping service providers rethink and rebuild their portfolios from the ground up.
---

[Podcasts | Cloud Communications Industry News & Technologies ](https://www.cloudcommunications.com/podcasts)

# [How Service Providers Win in the Next Era of Cloud Communications, Intermedia Podcast](https://www.cloudcommunications.com/podcasts/how-service-providers-win-in-the-next-era-of-cloud-communications-intermedia-podcast)

 Written by [Amy Ralls](https://www.cloudcommunications.com/podcasts/author/amy) | Jul 21, 2025 3:23:10 PM

*Intermedia’s Brian Gregory on portfolios, Teams integration, and AI that partners can actually resell*

“We’re not just selling AI—we’re giving service providers real products they can sell under their own brand.” — Brian Gregory, Director of Product Marketing, Intermedia

As cloud communications enters a new chapter shaped by Microsoft Teams, agentic AI, and rising customer expectations, **Intermedia** is helping service providers rethink and rebuild their portfolios from the ground up.

In this episode of *Technology Reseller News*, **Brian Gregory**, Director of Product Marketing at Intermedia, joins **Doug Green** to explore how service providers can capitalize on their home-field advantage—strong customer relationships, existing network services, and trusted brands—by delivering white-labeled UCaaS, CCaaS, and integrated Teams solutions with Intermedia.

**🔑 Key Takeaways:**

**📡 White Label Everything**  
Intermedia’s business is 92% channel-driven, enabling providers to fully brand and resell its unified communications, contact center, and Microsoft 365 offerings—keeping customer ownership and brand equity intact.

**📞 Monetizing Microsoft Teams**  
With Microsoft Teams commanding nearly 50% of the collaboration market, Intermedia’s **Teams-integrated telephony solution** (launched August 2024) gives providers a clear path to offer high-margin, full-featured phone and contact center services—all within the Teams interface.

**🤖 AI You Can Sell**  
Intermedia integrates real-world AI functions—like meeting summarization, sentiment analysis, real-time assist, and CRM integrations—into its UCaaS and CCaaS platforms. These features are practical, deployable today, and tailored for mid-market customers and partners.

**🎯 Service Provider-Ready**  
No minimums. No upfront hurdles. Just a **success-based model** designed to align with provider needs. Vertical integrations (like recent auto dealer CRM tie-ins) and robust APIs help expand revenue streams across industries.

**📈 Intermedia’s Formula for Service Provider Growth:**

- ✅ Strong economics and white-label branding
- ✅ Integrated Teams calling and contact center
- ✅ AI-powered productivity tools (resellable today)
- ✅ Flexible contracts with no minimums
- ✅ Vertical solutions + CRM/API support

To learn more about Intermedia’s full service provider offering, visit: [www.intermedia.com](https://www.intermedia.com).

[View full post](https://www.cloudcommunications.com/podcasts/how-service-providers-win-in-the-next-era-of-cloud-communications-intermedia-podcast)

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