Janet Hendrickson discusses how Intermedia is helping healthcare practices improve patient experiences, reduce administrative workloads and create new opportunities for MSPs and resellers.
by Doug Green
Healthcare practices face a familiar challenge: patients want fast, personalized service, while front-office staff struggle with incoming calls, appointment scheduling and disconnected systems. Intermedia is addressing that gap by integrating business communications with healthcare practice management systems.
In this special Technology Reseller News (TR) and Cloud Communications Alliance (CCA) podcast, Janet Hendrickson, Sales Director at Intermedia, discusses Intermedia for Healthcare, a solution designed to connect calling, collaboration and AI with the patient experience.
The platform integrates Intermedia's unified communications capabilities with electronic health records (EHR) and dental practice management systems (PMS). When patients call, staff can immediately access relevant information, view appointments and make scheduling changes without switching between applications.
Hendrickson explains how this improves both patient and employee experiences. Faster access to information reduces repetitive questions, simplifies workflows and helps practices avoid missed appointments and lost revenue.
AI adds another layer of efficiency. Intermedia's AI Receptionist can handle routine inquiries about office hours, locations, insurance and appointment scheduling, freeing staff to focus on patients who need personal assistance.
For MSPs and resellers, Hendrickson emphasizes selling solutions rather than simply replacing phone systems. By identifying gaps in patient communications and administrative workflows, partners can deliver greater value to medical and dental practices.
Intermedia supports these opportunities through partner certification, training, onboarding and channel sales resources, giving both existing and new partners a path into the healthcare market.
Watch or listen to the podcast to learn how Intermedia for Healthcare combines communications, AI and practice management integration to improve patient care while creating new business opportunities for channel partners.
Learn more: https://www.intermedia.com/resellers