---
title: "Podcast: Masergy unveils AI-Driven Intelligent Virtual Agent, Cisco Premier Partnership at Enterprise Connect"
description: "Podcast: Masergy unveils AI-Driven Intelligent Virtual Agent, Cisco Premier Partnership at Enterprise Connect"
---

[Podcasts | Cloud Communications Industry News & Technologies ](https://www.cloudcommunications.com/podcasts)

# [Podcast: Masergy unveils AI-Driven Intelligent Virtual Agent, Cisco Premier Partnership at Enterprise Connect](https://www.cloudcommunications.com/podcasts/podcast-masergy-unveils-ai-driven-intelligent-virtual-agent-cisco-premier-partnership-at-enterprise-connect)

 Written by [Amy Ralls](https://www.cloudcommunications.com/podcasts/author/amy) | Mar 18, 2019 5:04:13 PM

As Enterprise Connect opens, Ray Watson, Vice President of Innovation at [Masergy](https://www.masergy.com/), joins Telecom Reseller to discuss Masergy’s Enterprise Connect announcements surrounding their Cloud Contact Center platform. These announcements include a new, AI-driven[ Intelligent Virtual Agent](https://www.masergy.com/press-releases/masergy-launches-new-ai-powered-intelligent-virtual-agent/) voice assistant and their success and global premier [partnership with Cisco](https://www.masergy.com/press-releases/masergy-selected-as-a-global-premier-partner-for-cisco-customer-journey-platform/) for its Customer Journey Platform.

Ray also discusses how Masergy’s customer-centric culture yields high customer service scores and orients all levels of the company toward effectively solving customer's biggest enterprise connectivity, communications, and security challenges.

Masergy enables global enterprises to innovate, disrupt and dominate their industries with transformative solutions in [secure SD-WAN](https://www.masergy.com/hybrid-networking/), [cloud communications](https://www.masergy.com/cloud-communications/) and [managed security](https://www.masergy.com/managed-security/). Built on the world’s most innovative Software Defined Platform, Masergy’s agile technologies, customizable solutions and unmatched customer experience are why leading organisations rely on Masergy to stay ahead of the competition.

Don’t fear what’s next. [Be what’s next](https://masergy.wistia.com/medias/63zrlxs1nm) with Masergy.

Learn more and follow Masergy on its blog at [Transforming Enterprise IT](https://www.masergy.com/blog), [Twitter@Masergy](http://twitter.com/masergy), [LinkedIn](https://www.linkedin.com/company/masergy-communications/) and [Facebook](https://www.facebook.com/masergycommunications).

 

http://media.blubrry.com/telecomresellerpodcast/content.blubrry.com/telecomresellerpodcast/Masergy_for_EC_3_6_19.m4a

[View full post](https://www.cloudcommunications.com/podcasts/podcast-masergy-unveils-ai-driven-intelligent-virtual-agent-cisco-premier-partnership-at-enterprise-connect)

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