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Right Answers, Right Now: AI in Self-Service Support, B-Lynk Train to Gain Podcast

Written by Amy Ralls | Feb 4, 2026 3:54:37 PM

Right Answers. Right Now.

In Episode 14 of Train to Gain, Erin Raitt and KatieMerrill dive into how AI is transforming self-service support—and whydelivering fast, real-time answers depends on having your knowledge AI-ready.

Whether you’re focused on customer experience, product adoption, or AIreadiness, this episode is packed with insights you won’t wantto miss.

New episodes drop twice a month here... https://www.b-lynk.com/podcast

Episode 14: https://player.captivate.fm/episode/d1b1e7cd-8ab3-4ba1-bee0-e5af07f7214d