---
title: "Right Answers, Right Now: AI in Self-Service Support, B-Lynk Train to Gain Podcast"
description: Train to Gain is the podcast where enablement meets real world.
---

[Podcasts | Cloud Communications Industry News & Technologies ](https://www.cloudcommunications.com/podcasts)

# [Right Answers, Right Now: AI in Self-Service Support, B-Lynk Train to Gain Podcast](https://www.cloudcommunications.com/podcasts/right-answers-right-now-ai-in-self-service-support-b-lynk-train-to-gain-podcast)

 Written by [Amy Ralls](https://www.cloudcommunications.com/podcasts/author/amy) | Feb 4, 2026 3:54:37 PM

**Right Answers. Right Now.**

In **Episode 14 of *****Train to Gain***, Erin Raitt and KatieMerrill dive into how AI is transforming self-service support—and whydelivering fast, real-time answers depends on having your knowledge **AI-ready**.

Whether you’re focused on **customer experience, product adoption, or AIreadiness**, this episode is packed with insights you won’t wantto miss.

New episodes drop twice a month here... [https://www.b-lynk.com/podcast](https://www.b-lynk.com/podcast)

[Episode 14: https://player.captivate.fm/episode/d1b1e7cd-8ab3-4ba1-bee0-e5af07f7214d](https://player.captivate.fm/episode/d1b1e7cd-8ab3-4ba1-bee0-e5af07f7214d)

[View full post](https://www.cloudcommunications.com/podcasts/right-answers-right-now-ai-in-self-service-support-b-lynk-train-to-gain-podcast)

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