By Doug Green
“The people trying to scam consumers never rest.”
In this special Technology Reseller News and Cloud Communications Alliance podcast, Doug Green speaks with Paul Florack, Vice President of Product Management at TNS, about the newly released TNS Robocall Investigation Report.
The report examines how AI, social engineering and multimodal attacks are changing voice fraud. Scammers can now combine text messages with follow-up calls, imitate familiar voices and use information gathered from voicemail or communication patterns to make attacks appear legitimate.
Florack also explains the limitations of STIR/SHAKEN and A-level attestation. A-attestation confirms that the originating provider believes a caller has the right to use a phone number. It does not confirm that the caller’s intentions are legitimate.
TNS found that some spam, scam and spoofed calls continue to receive A-level attestation. The report also found that between 10% and 12% of calls receiving first-level authentication were still classified as spam or unwanted.
“STIR/SHAKEN is a valuable tool, but it is not—and never will be—a standalone silver bullet,” Florack says.
TNS recommends a multilayered approach that combines call authentication with analytics, spoof detection, risk indicators and verified branded calling. These tools can help providers block suspicious traffic while giving consumers more confidence that legitimate calls are safe to answer.
For carriers, enterprises, MSPs and channel partners, Florack’s message is clear: do not assume that authentication alone solves the robocall problem.
Listen to the podcast and read the new TNS report to learn how AI-enabled fraud is evolving and what communications providers can do to protect customers.
Learn more at tnsi.com.