---
title: The State Of Cloud Communications Market 2019-20 | Infographic
description: See the evolution of the cloud communications market as told by our members via 2019-20 survey results. Some surprising stats appear in our infographic.
---

[Cloud Communications Industry Yearly Reports By CCA ](https://www.cloudcommunications.com/research-reports)

# [The State Of Cloud Communications Market 2019-20 | Infographic](https://www.cloudcommunications.com/research-reports/infographic-the-state-of-the-cloud-communications-market-platforms-markets-and-channels)

 Written by [Joseph Marion](https://www.cloudcommunications.com/research-reports/author/joem) | Jan 7, 2021 5:49:38 PM

CCA’s annual membership survey revealed some very interesting statistics that illustrate the effects of the pandemic on our cloud communications industry in 2020. Our 2019 survey revealed some [solidly entrenched trends](https://www.cloudcommunications.com/research-reports/4-trends-shaping-cloud-communications-in-europe), but they were dramatically [affected by the COVID-19 crisis](https://www.cloudcommunications.com/research-reports/a-look-at-the-recent-history-of-cloud-communications) and subsequent [remote work dynamics](https://www.cloudcommunications.com/research-reports/3-ways-hybrid-work-is-shaping-the-cloud-communications-market-in-2023) experienced over the past year. See the specifics here in [our research from 2019 and 2020](https://cloudcommsstag.wpengine.com/cloud-communications-industry-research-ebook/), and in the infographic below.

The CCA is dedicated to providing businesses with support and education on building, selling, and scaling enterprise communications systems. [Contact us](https://cloudcommsstag.wpengine.com/contact/) to learn how you can join the CCA and make a difference in the industry. 

[View full post](https://www.cloudcommunications.com/research-reports/infographic-the-state-of-the-cloud-communications-market-platforms-markets-and-channels)

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