Sturdy, innovative solutions that have evoked high customer satisfaction set the company apart in the hosted IP telephony and UC services market.
MOUNTAIN VIEW, Calif. – May 21, 2013 – Based on its recent analysis of the hosted IP telephony and unified communications (UC) services market, Frost & Sullivan recognizes SimpleSignal with the 2013 North American Frost & Sullivan Award for Entrepreneurial Company of the Year. In a dynamic, fragmented, and highly competitive market, SimpleSignal’s robust growth and customer retention rates validate its growth strategy, execution, technology, customer value, and ability to address evolving market needs.
“Entrepreneurial leadership attests to a company’s innovative features and functionality, reliable service delivery, and greater attention to customer needs,” said Frost & Sullivan Program Director Elka Popova. “While new customers are typically attracted to a broad feature set, customer satisfaction and retention are largely dependent on service reliability and availability, and the quality of customer service. SimpleSignal has seen strong growth rates through constant innovation and unwavering attention to evolving customer demands.”
Dedicated to delivering affordable, reliable, and feature-rich cloud communications solutions to small and medium-size businesses (SMB), SimpleSignal’s innovative and continually expanding features and capabilities, flexible integrations with third-party applications, strong focus on service quality, and a channel-centric approach are some of the factors driving its success.
“The company stands out among the crowd of providers—which approach the SMB market with a low-touch model in terms of post-sale customer support—with its nimble and customer-oriented service and support,” noted Popova.
Customer testimonials show that businesses greatly appreciate SimpleSignal’s advanced feature set and ease of use, as well as its staff’s response to customer needs. Furthermore, customers praise the simplicity of the system, which allows even the most inexperienced users to just plug and play. Customers also testify to the reliability of the system. In fact, SimpleSignal demonstrates full accountability by sharing its daily network performance statistics on its website. The company’s churn rate of less than 1 percent is proof of this high customer satisfaction.
With more than 50,000 installed seats at the end of 2012, SimpleSignal has earned a spot among the top 20 hosted IP telephony providers in North America. It reported more than 30 percent growth rate during a year that was tough for many telecommunications vendors, but one of the strongest years in SimpleSignal’s history. The company is also off to a strong start in 2013, registering close to 20 percent growth in installed seats in just the first quarter.
In recognition of its spirit of excellence and the high value it provides to customers, SimpleSignal is presented with the 2013 Frost & Sullivan Entrepreneurial Company of the Year Award in the North American hosted IP telephony and UC services market.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in devising a strong growth strategy and robustly implementing it. The recipient has shown strength in terms of innovation in products and technologies, leadership in customer value as well as speed in response to market needs. In short, the award looks at the emerging market participants in the industry and recognizes their best practices that help ensure future growth excellence.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
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