HYDERABAD, INDIA, October 1, 2013: SURE! Announced today the launch of an interactive voice navigation system-included as part of a comprehensive contact center management module enhancing overall subscription revolution experience.
SURE! has reached a new milestone by introducing contact center management module to the list of products and features, as part of the globally recognized subscription life cycle management suite for Pay TV, Broadband, Telecom, Cloud, M2M, Unified Communications & MVNO’s.
SURE! a Magnaquest Product, with the launch of this new module will help clients across the world eliminate the need for a live engineer or an operator to be present all-the-time to respond to subscriber query calls.
Customers are set to benefit from this newest features introduced into the product, wherein they would be able to automate customer service interactions by allowing subscribers to interact using touch tone digits.
“SURE! has been an industry partner helping clients Increase Revenues and ARPU, Enhance Efficiency, and most pointedly, make the Subscriber Experience go to the delight scale. We are glad to understand and proactively respond to industry requirements and make this offering,” said Ramakrishna Mashetty, Chief Marketing Officer, SURE!
“The future is going to be marked when experience will matter over everything else; and while features and benefits are expected, experience management will decide the game in the Subscription World,” he said. “SURE! will lead the evolution of our customer’s subscription lifecycle management focus to handling and bettering experience.”
More at www.experiencesure.com