Evolve IP Launch New Training Hub To Empower Reseller Knowledge
The ‘ucSKILLS’ digital adoption platform offers valuable tools
9 Oct, 2013
HIGHLIGHTS:
- SURE! a global leading Subscription Management Product adds a new module, Next Generation Contact Center Management (CCM) with Feature studded IVRS.
- Enables customers to Automate Subscriber Telephone calling services, thereby enhancing the subscriber experience.
- SURE! a Magnaquest product, will implement CCM for Pay Media, Broadband and Utilities customers worldwide.
- Via CCM, focus of our B2B offering moves from Revenue Augmentation and Efficiency Enhancement to Experience Mapping and Management.
- Intuitive and easy GUI
- Ability to recognize caller-line identification digits, identifies subscriber
- DNIS: (Dialed number identification service)
- ANI: (Automatic Number Identification)
- Records and allows playback of caller audio
- Interface to Database(s) in order to manage audio-records
- Interfaces with CRM and any third party systems
- Interfaces with PSTN / PBX system
- Interfaces with BSS system to response to subscriber queries
- Runs on low-end / Commodity Hardware / uses low-cost PSTN hardware
- Real-time team notifications
- Multiple telephone line support on Analog and Digital
- Advanced call screening and call switching options
- Call Transfer to other extensions, optionally announcing Caller ID, allowing recipient to accept or decline call
- Full logging of callers' details and all selections made during call
