Tampa, Fla. – (January 17, 2012) — Telovations announced today that TMC, a global, integrated media company, has named Speech Assist as a recipient of the 2011 INTERNET TELEPHONY Product of the Year Award.
Telovations Speech Assist is a cloud-based speech solution that fundamentally changes the way business communicates.
Proven highly accurate, Speech Assist lets callers simply say the name of the person they would like to speak with. Telovations Speech Assist delivers a superior caller experience leading to increased customer satisfaction and higher employee productivity.
“With the increasing number of mobile workers, the ability to reach the person you would like to speak with without having to type the name or extension on the key pad of your phone is a huge advantage,” said Mark Swanson, Telovations CEO. “Being able to speak the name or extension decreases misdialed numbers and increases safety of callers who may be driving or walking while dialing.”
Speech Assist can be used to connect customers with employees, departments, hours of operation and even product information, freeing key staff from repetitive low value tasks to focus on higher value functions. Based on Lyrix technology, Speech Assist ensures continuous speech recognition improvement over time through its built-in enhanced smart recognition capabilities.
“I am happy to grant Telovations with a Product of the Year Award. The editors ofINTERNET TELEPHONY have verified that Speech Assist displays quality and innovation plus provides real needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the entire team at Telovations for their commitment to advancing IP communication technologies.”
2011 Product of the Year winners are published in the January/February 2012 issue ofINTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.
For more information about TMC, please visit www.tmcnet.com.