Enreach for Service Providers Announces CloudCTI Partnership
For simple, fast CRM/UC integration – and a pathway to smart CX analytics
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New visual builder empowers cross-functional teams of software developers and others throughout the organization to create world-class customer engagement applications; Business users can amplify the work of the more than 1.6 million Twilio developers, focusing valuable development resources on new engagement projects; Studio advances the Twilio Engagement Cloud and speeds the launch of new communications use cases in the enterprise
LONDON, UNITED KINGDOM - Sep 19, 2017 -
SIGNAL
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Twilio (NYSE:
TWLO), the leading cloud communications platform, today announced
Twilio Studio, a visual interface that allows companies to accelerate the development of world-class customer engagement applications. With Twilio Studio, software developers and cross-functional teams can collaborate to build a variety of engagement solutions, such as interactive voice response (IVR) systems, conversational messaging bots, or notification workflows in minutes instead of weeks. To access Studio in preview, please visit
https://www.twilio.com/studio. Twilio APIs have long helped software developers build communications workflows into business applications. Twilio Studio opens up that capability to a wider variety of builders inside a company to build, scale, and iterate on workflows - ultimately accelerating roadmaps and enabling faster iteration on ideas. Software developers can build workflows and hand them off to business operators to iterate on later. Business users will be able to build many workflows themselves, without needing a developer up front. With Studio, the business gets the best of both worlds: the flexibility that only comes from custom software development, with the speed of a packaged solution. "One of the biggest barriers to innovation is the simple fact that most ideas aren't ever tried," said Jeff Lawson, Twilio CEO and co-founder. "With Twilio Studio, all builders across an organization are now armed with the power of Twilio. This allows faster prototype and delivery of new customer engagement experiences with a simple drag and drop interface along with custom code integration. We can't wait to see what developers and their teams will build with Studio!" Twilio Studio combines an intuitive drag-and-drop visual editor with a library of omnichannel widgets that handle the underlying communication logic. This allows cross-functional teams to customize communications workflows for their applications, all hosted on Twilio's serverless technology. Twilio Studio provides developers and business users:
- A faster way to build engaging customer experiences: A library of widgets represent different communication channels and functions for creating workflows. Building a world class experience for customers is as easy as dragging and dropping those widgets into the best flow for any situation.
- Improved agility to iterate on those experiences as customer needs change: Changing content and routing logic for an application can now be done visually rather than in code, making Twilio accessible to every department within a business including product, marketing, support and engineering. Adding a new channel or changing the customer experience can happen quickly without having to write new code.
- Rapid development and deployment of new communications use cases: As end-users around the world demand access to business through a growing range of channels, companies risk losing business if they cannot adapt quickly. Twilio Studio can unlock the creativity of the business to connect with customers in endless new ways much faster than before.
- Unmatched scalability and reliability to grow with the business: Workflows built with Studio are hosted and run on Twilio Runtime, the same elastic cloud infrastructure that runs the entirety of Twilio's platform. This allows businesses to focus on building great experiences rather than unnecessary infrastructure.
